Refund policy

RESAMON | RETURN & REFUND POLICY

Effective Date: October 17, 2026

At Resamon, every piece is thoughtfully selected with style, quality, and confidence in mind. As a small, independently operated fashion boutique, we appreciate your support and strive to provide a fair and transparent shopping experience.

Please review our return policy carefully before placing an order.

1. Our 7-Day Return Policy

Resamon accepts eligible return requests within 7 calendar days of confirmed delivery.

To initiate a return, please email byresamon@gmail.com within 7 calendar days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

Returns must be authorized before merchandise is shipped back. Unauthorized returns may be refused, subject to applicable consumer rights.

2. Damaged, Defective, or Incorrect Items

Your satisfaction matters to us.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at byresamon@gmail.com as soon as possible, preferably within 7 calendar days of delivery.

Please include:

Your full name and order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect merchandise.
Photographs of the original packaging, if relevant.

Photographs help our team review and resolve concerns efficiently. If photographs are unavailable, please contact us so we can discuss another reasonable way to verify the issue.

For verified qualifying issues, Resamon will provide an appropriate remedy, including a replacement or refund where required by law, without a restocking fee.

Where a refund is due, it will be issued to the original payment method unless another lawful arrangement is agreed upon.

Our preferred 7-day reporting period does not limit any statutory warranty rights or legally required remedies.

3. Change-of-Mind Returns — 20% Restocking Fee

We understand that sometimes an item may not be quite what you expected.

For eligible voluntary returns due to a change of mind, personal preference, or ordering the wrong size or color, Resamon applies a 20% restocking fee.

The fee is calculated using the purchase price actually paid for the returned merchandise, after applicable discounts and before taxes or shipping.

The remaining eligible merchandise amount will be refunded to the original payment method after the return is received, inspected, and approved.

Original shipping charges are generally nonrefundable for voluntary returns. Customers are responsible for return shipping costs unless otherwise required by law.

The restocking fee does not apply to defective, damaged-on-arrival, incorrect, or materially misdescribed items where the customer is entitled to a remedy.

4. Return Eligibility

For voluntary returns, items must meet the following conditions:

Unworn, unused, and unwashed.
Free from stains, odors, makeup, perfume, and damage.
Original tags attached, where provided.
In original packaging where reasonably applicable.
Accompanied by proof of purchase.

We reserve the right to deny voluntary returns that do not meet these conditions, subject to applicable law.

5. Nonreturnable Merchandise

Where permitted by applicable law and clearly identified before purchase, the following items may be excluded from voluntary returns:

Intimate apparel and hygiene-sensitive merchandise.
Items marked Final Sale.
Gift cards.
Merchandise worn, washed, altered, or damaged after delivery.
Items missing required original tags or packaging.

These exclusions do not eliminate rights concerning defective, incorrect, or misdescribed merchandise.

6. Return Authorization and Shipping

To request a return, email byresamon@gmail.com with the subject line:

Return Request — Order #[Order Number]

If your return is approved, we will provide return instructions and the appropriate return address.

Customers should not send merchandise to an address appearing on a shipping label without receiving return instructions.

For voluntary returns, customers are responsible for return shipping and are encouraged to use a trackable service.

Authorized returns must be shipped within 7 calendar days after return instructions are issued, unless we agree otherwise or applicable law requires a different period.

7. Refund Processing

Once returned merchandise is received, our team will inspect it and notify you of the outcome.

Approved voluntary refunds will reflect the disclosed 20% restocking fee and any other lawful, previously disclosed deductions.

We aim to process approved refunds within 5–10 business days after inspection. The time required for the funds to appear may vary by payment provider.

Refunds required by applicable law will be issued within the legally mandated timeframe.

8. Exchanges

Resamon does not guarantee direct exchanges because inventory and size availability may change.

Customers seeking another size, color, or style may request a voluntary return under this policy and place a new order.

Where merchandise is defective, incorrect, or otherwise nonconforming, applicable rights to replacement or other remedies remain unaffected.

9. International Orders

Resamon serves customers in the United States and select international destinations.

International customers may be responsible for voluntary return shipping charges and applicable customs costs, as permitted by law.

Some destinations provide mandatory cancellation, withdrawal, warranty, or refund rights that differ from our standard policy.

Where such protections apply, they take precedence over conflicting provisions in this policy, including the 7-day voluntary return window and 20% restocking fee.

10. Misuse and Fraud Prevention

To help protect our customers and small business, Resamon reserves the right to review suspicious return activity and investigate potentially fraudulent claims.

We may decline voluntary returns involving merchandise that has been worn, altered, or intentionally damaged after delivery.

We will not deny legitimate consumer claims solely because a customer has previously requested a return.

All decisions will remain subject to applicable consumer protection laws.